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Service Agreement

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Initial platform service agreement.

Service Agreement

1. PARTIES This Agreement is entered into between ISPLABS LIMITED (Company No: 16958848), registered at 128 City Road, London, EC1V 2NX, United Kingdom (hereinafter "Provider"), and the Customer identified in the platform account (hereinafter "Customer").

2. SUBJECT OF AGREEMENT The Provider agrees to provide cloud hosting services, virtual private servers, dedicated servers, and related infrastructure services to the Customer in accordance with the selected plans, service configuration, and published pricing.

3. DATA PROCESSING The Customer agrees to the processing of personal, technical, billing, and service usage data for service delivery, fraud prevention, support, accounting, security monitoring, and regulatory compliance. The Provider shall maintain data security in accordance with applicable UK and GDPR requirements.

4. PAYMENTS AND BILLING Services are provided on a prepaid basis. The Customer selects the account currency during onboarding. Charges, invoices, renewals, refunds, VAT calculation, and service suspension are governed by the billing rules published by the Provider and reflected in the Customer panel.

5. TERM AND TERMINATION This Agreement remains in effect while the Customer maintains an active account or active paid services. Either party may terminate the Agreement in accordance with the applicable Terms of Service. Termination may restrict new orders and renewals while preserving access to already paid services where permitted by the platform policy.

6. ACCEPTANCE By checking the agreement box during onboarding, contract restoration, or contract version renewal, the Customer digitally signs this document and accepts the current contract version.

7. BREACH OF CONTRACT In the event of a breach of this Agreement, abuse, fraud, payment failure, or violation of published policies, the Provider may suspend or terminate affected services or the account. If a violation is linked to specific services, the Provider may act against those services without terminating unrelated paid services.